Return Policy
At Fixea, we strive to ensure the highest quality in our herbal products and complete customer satisfaction. However, if you are not fully satisfied with your purchase, we’re here to help.
Returns Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be:
Unopened, unused, and in its original packaging.
Accompanied by a receipt or proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
Products that have been opened or used.
Products purchased under any sale, combo, or promotional offer.
Customized or bulk orders.
Damaged or Incorrect Products
If you receive a damaged or incorrect product:
Please email us at [your support email] within 48 hours of delivery.
Attach clear photos of the product and packaging.
We will offer a replacement or full refund after verifying the issue.
Return Process
Email your return request to [your support email] with your order number and reason for return.
Once approved, we’ll provide instructions for shipping the product back.
After receiving and inspecting the returned item, we’ll notify you of your refund status.
Refunds
If approved, your refund will be processed within 7–10 business days.
Refunds will be issued to the original payment method only.
Shipping charges are non-refundable unless the return is due to an error on our part.
Contact Us
For any questions regarding returns or refunds, please contact:
📧 [support@fixea.com]
📞 [Customer Care Number]
🕐 Support Hours: Mon–Sat, 10 AM – 6 PM
